Managed Services for Small and Medium Businesses in China: More Than Just IT Support
Are you operating a business in China and want to get more out of your IT? Do you want to benefit from technology to succeed in a tough market? Not sure whether to have an in-house IT team or a managed service provider?
In this article we will outline the benefits of managed services for small and medium businesses in China: beyond just IT support.
Let’s go through 8 points to see how MSPs (Managed Service Providers) can support your with more than just IT support.
1. Access to a Team of IT Experts in China
MSPs are made of various IT professionals with knowledge on:
- user support
- network support
- Project Management
- International connectivity
- Hosting and cloud computing, and
- consulting in China.
Every time you engage an MSP to support your China business, their team becomes available for a fraction of cost to your business. MSPs have great knowledge on setting up business networks, on-going maintenance and upgrades to support your smooth business operations.
You don’t need to find a single expert for all your IT issues, because IT is too big of a topic to be covered by one person alone. By engaging the IT MSP, you have access to multiple professionals with experience on a wide range of China IT solutions.
2. High-Quality Service
Professional MSPs setup service level agreements (SLAs) that allow you to measure their performance and give you clear indicators to evaluate their service delivery. By using predetermined and standard agreements your China operations can rely on clear expecations for their on-going support. Your team and your MSP can set responsibilities, clarify boundaries, and understand what value you will receive upon the payment of the support contract.
A simple indicator: do you receive a clear report of the services delivered, the engineers covering your China IT needs, a review of the support and a ticketing system?
3. Proactive Maintenance and Support
Most of the traditional IT support companies work on a reactive support model and are fine with that. But this leaves your business prone to random issues that may affect your business and hinder your effectiveness to deliver your own services and products.
Working with a professional MSP in China, your business can setup proactive processes, monitoring solutions and remote maintenance to solve most of the issues before they affect your team’s productivity!
4. Cost Control
How many licenses and hardware devices are present in your office? Are you fully utilizing your IT resources? Have you updated the licenses for that firewall sitting in the IT rack? Do you know how to optimize your resources?
An IT MSP can provide your China operations with a predictable contract, optimization of your current IT resources and plan accordingly. This will allow for control over your costs, better cashflow management and easy budgeting.
5. Professional sourcing
Professional hardware and software can be expensive, hard to find and bring various nuisances in China (i.e. hardware without VAT, no warranty, difficult after purchase customer service). IT MSPs are always sourcing and installing hardware and software solutions from various vendors operating in China: this gives MSPs the chance to handle all the previous issues and save your time. Oh, they can also help you get competitive pricing on professional hardware and software available in China.
6. IT Security Becomes a Strength
Every modern business needs to invest in their network security! According to Forbes, cybercrime is growing and attacking businesses no matter their scope and size (i.e. hackers don’t look at the scope of your business, but only focus on exploiting security loopholes). If you have a professional MSP managing your IT security, they will give you recommendations to implement, reinforce and build a secure network. When that happens, you can rest easy because your data, your users data and your customers data is being protected. You never want to be without a backup!
7. Avoid HR Headaches
When you outsource your IT to an MSP, you have no HR headaches and no more onboarding and offboarding of employees through the IT department. Sick pay, annual leave, bonus payments, and other HR responsibilities: they are not your HR headaches any longer.
8. More time for your business
Your business require your full attention and you shouldn’t spend valuable time searching for DIY solutions to your IT problems in China. An MSP (Managed Service Provider) focused on small and medium businesses will free your time to focus on other essential factors of your business. Keep your focus on your business’ productivity, growth, and overall success and leave the IT issues to your MSP.
JET IT Services is based out of Shanghai and can help help your China operations to effectively and efficiently reach its goals in the Mainland of China. Contact us to learn how to we can support your China business or request an IT consultation.
With this article we went through the 8 points that show how managed services for small and medium businesses can help your operations in China.
Use technology to compete in China!
Whether you have a team in house, or want to outsource or want to augment your in-house IT team, reach out to us of JET IT Services.
Do you want to apply for your ICP license? Read here
Are you looking to identify and prevent phishing emails? Read here.
How can you identify the security of your information systems in China? Read here.
Do you want to run your China business from remote? Read here.
Do you want to improve the cybersecurity if your China business? Read here.
If you want to:
- Audit the IT of your Business in China
- Upgrade or move your business tools to these cloud solutions in China
- Setup a business continuity plan
- Upgrade your IT infrastructure
- Setup backup plans
- Improve connectivity within your China offices or with your global offices