Managed IT Services
IT Projects
IT Audit
Microsoft 365
International Connectivity Solutions
Hardware & Software Sourcing
Audio Visual Solutions
Managed IT Services
1. What does the Managed IT Services package include?
Our Managed IT Services encompass a comprehensive suite of solutions, including helpdesk support, network support and maintenance, thorough documentation, and regular reviews (quarterly or bi-annually) of support services and network backup management.
2. Are you able to provide references from past clients?
Absolutely. We’re proud of our work and are happy to provide references from our satisfied clients.
3. How quick is your response time for support requests?
For clients under a Managed Service Agreement (MSA), we guarantee a remote response time of 2 hours, although our typical response time via WeChat or phone is around 10 minutes. We strive to balance adherence to global standards with practical, efficient service tailored for operations in China.
4. Do you utilize an in-house team for your services?
Our helpdesk team is entirely in-house, ensuring consistent, quality support for all our clients.
5. Can your support services accommodate both English and Chinese?
We offer support in English, Chinese, and Italian. We’re also conversant in Shanghainese—does that count?
6. Could you share more about your team’s background?
Our team comprises seasoned professionals with extensive expertise in the IT industry, collectively accumulating over two decades of experience. We specialize in navigating the complexities of China’s international and local markets. Our expertise extends across setting up local networks and managing cloud solutions on platforms like AliYun, Azure, AWS, Tencent Cloud, and private cloud solutions, showcasing our broad skill set and adaptability to various IT environments.
7. What is included in the scope of your services, and what isn’t?
The scope is determined based on our client’s preferences regarding what they wish to manage centrally from their headquarters. For example, some clients prefer to provide their own user and network devices, leaving us to manage user and network support. Others might supply licenses and network management while we handle hardware procurement and any remaining software needs for users.
8. Do your contracts offer both remote and onsite support?
Our contracts include remote support on an all-you-can-eat basis or for a set fee. Onsite support availability is tailored to meet our customers’ specific needs and requirements.
This revision aims to present the FAQ section in a tone that aligns with JET’s professional and welcoming approach, as outlined in your brand and SEO documents.
IT Projects
1. What types of IT projects does JET specialize in?
Our expertise spans a variety of IT projects, including office network setup and rebuilds, office network relocations, and the deployment of network devices across Greater China and Southeast Asia.
2. Which geographic areas within China does JET service?
Our services extend across all of China, ensuring comprehensive coverage.
3. Does JET have experience across different industries?
Indeed, we have a rich history of serving a diverse range of sectors, including retail, manufacturing, professional services, real estate, trading, consulting, consulates, pharmaceuticals, internet services, ERP systems, food and beverages, construction, architecture, design, digital agencies, and luxury brands.
4. Can JET provide examples of past projects?
Certainly. We invite inquiries about specific industries and the standards required for operating or adapting within China. We’re more than ready to share relevant examples and experiences.
5. How does JET document and manage project progress?
For project management and tracking, we utilize Asana internally and SharePoint for comprehensive documentation. Our approach includes partnering with specialists to enhance our service offerings, ensuring we remain a one-stop solution for our clients. Transparency is paramount, so we always clearly indicate the areas we cover directly versus those where we engage with partners and suppliers.
IT Audit
1. Why is an IT Audit essential?
An IT Audit is crucial to gaining a clear understanding of your current IT setup, how it’s managed, potential areas for improvement, and devising a strategy that aligns global and local setups with your entity’s needs in China.
2. Can the IT Audit be customized?
While we follow a standard IT Audit process, we welcome specific customer requirements, such as vulnerability assessments, penetration testing, ISP analysis, and exploring alternatives.
Microsoft 365
1. Should I opt for global or Chinese Microsoft 365?
The choice between global or Chinese Microsoft 365 depends on whether your priority is localizing the network or integrating the local team into the international network.
2. What advantages do you offer over purchasing directly from Microsoft China?
We offer the same pricing as Microsoft China but with faster service tailored for SME businesses.
3. What experience does JET have with Microsoft Teams, SharePoint, and other standard tools?
We use these tools ourselves but also have extensive experience implementing them for our customers. Almost all utilize MS365, and a few Google solutions have been adapted for use in China.
International Connectivity Solutions
1. Can you connect my global headquarters with my operations in China?
Yes, we tailor connectivity solutions based on your location, bandwidth needs, and the specific software and locations you need access to.
2. What could be causing issues with my connection from China to the headquarters?
Several factors could affect connectivity, including improper setup, inadequate bandwidth, ISP throttling, permission issues, or the need for premium services like MPLS or SD-WAN for solutions hosted outside China.
3. Why doesn’t my corporate VPN not function properly in China?
Due to local internet restrictions, international services in China require premium solutions like SD-WAN for reliable operation.
4. Can I access my company’s ERP outside of China?
Accessing your ERP outside China is technically feasible, but we must review the legal and regulatory requirements with ISPs and vendors.
5. Can I access my global CRM from outside of China?
Accessing your global CRM is technically possible, and we will confirm compliance with legal and regulatory requirements.
Hardware & Software Sourcing
1. Can JET supply hardware and software in China?
Yes, we partner with major distributors in China to provide you with hardware and software, including after-sales support and warranties.
2. Does JET have preferred technology stacks?
We have three preferred tech stacks tailored to different business sizes, budgets, and complexities. However, we are flexible and can work with your preferred tech stack, ensuring it has local support and warranty coverage.
Audio Visual Solutions
1. How does JET overcome language barriers for international clients requiring AV solutions?
We offer bilingual support services to communicate your AV solution requirements clearly.
2. Can JET assist with the technical skills gap in handling AV systems?
We provide comprehensive employee training on using and troubleshooting AV equipment, ensuring you have the knowledge needed for smooth operations.
3. How does JET address the high costs of quality AV solutions?
Our approach involves developing cost-effective AV solutions that maintain high standards of quality and efficiency without breaking the bank.
4. Does JET offer customized integration for AV solutions?
Yes, we specialize in customized integration services, allowing seamless incorporation of AV solutions into your existing infrastructure tailored to your business needs.
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